Return and Refund Policy
At Sanfordz, your satisfaction is our priority. We strive to deliver quality products with care, and we stand behind every purchase. However, if something doesn’t go as planned, we’re here to make it right.
This policy outlines how we handle returns, refunds, and exchanges.
1. Return Eligibility
You may request a return if:
You received a damaged, defective, or wrong product
The product delivered is significantly different from the description
The item is unopened, unused, and in original condition with tags and packaging intact
We do not accept returns for:
Products damaged due to misuse or negligence
Items marked as “Final Sale” or “Non-returnable”
Personal care, innerwear, or hygiene-sensitive items (unless damaged/defective)
Customized or handmade products made to order
2. Return Request Window
To initiate a return, please contact us within:
🕒 7 days of delivery (for Indian orders)
🕒 10 days of delivery (for international orders)
Returns requested after this period may not be accepted.
3. How to Request a Return
To request a return, please contact us at:
📧 Email: info@sanfordz.in
📞 Phone/WhatsApp: +91 91158-66671
👤 Contact Person: Raj
Please provide the following:
Order ID
Reason for return
Clear photos of the product (if damaged or wrong item)
Our support team will guide you through the process within 24–48 business hours.
4. Return Process
Once approved, we’ll arrange for a pickup (wherever possible) or share the return shipping address.
The item must be packed securely to prevent damage during return transit.
Please ensure you keep the shipping receipt if you’re self-shipping.
5. Refund Policy
After the returned product passes quality inspection, we will process your refund as per the method below:
| Payment Method | Refund Mode | Refund Time |
|---|---|---|
| Credit/Debit Card, UPI | Original Payment Mode | 5–7 business days |
| Cash on Delivery (COD) | Bank Transfer | 5–10 business days |
| Wallets, Net Banking | Original Mode | 3–7 business days |
Note: COD shipping charges (if any) are non-refundable. If the return is due to our error (damaged/wrong item), the return shipping is free.
6. Exchange Policy
We offer exchanges for:
Size-related issues (subject to availability)
Damaged or wrong products
To request an exchange, please follow the same steps as a return. Exchanges are processed only after we receive the original product back.
7. Cancellations
You may cancel your order if it has not yet been shipped. Once shipped, cancellations are no longer possible, and you may initiate a return after delivery.
To cancel, email or call us with your Order ID as soon as possible.
8. International Orders
We ship worldwide with love. However, due to customs and logistics, we may not be able to offer free returns outside India. For international returns:
Customer will bear the return shipping cost (unless it’s our fault)
Refunds are processed after we receive and inspect the returned item
We strongly advise checking size charts and product details carefully before placing international orders.
9. Need Help?
If you have questions, we’re just a call or click away.
📧 Email: info@sanfordz.in
📞 Phone/WhatsApp: +91 91158-66671
👤 Contact Person: Raj
🌐 Website: www.sanfordz.in
We truly appreciate your trust in Sanfordz.
Thank you for giving us the opportunity to serve you.